Byron-Bergen Central Schools

IT Support

How to submit a ticket for IT support

Properly submitting a SchoolDude ticket for IT support ensures two critical actions occur. First, the ticket is immediately routed to the entire IT team allowing us to provide you timely and effective support. On the backend, a proper ticket submission allows the IT to gather and analyze essential data to better streamline our operations, identify maintenance trends, track response times, track consumables, and identify areas where preventative maintenance can be planned to prevent downtime.

IT problems we can help with

Accounts

Usernames and passwords (Staff/Students)
Email accounts
Swivl accounts (Video Coaching participants)

Computer Services

Keyboard, Cables, Monitor

Tablet

IPads, LearnPads

SMARTboard

Board alignment, Projector

AV Equipment

Document cameras, Projectors NOT connected to SMARTboard, Media players, Digital cameras, Tripods, Video capture

Assistive Technology

Includes issues or requests related to technology needs specific to accommodations outlined in student IEPs or 504 Plans.

New Equipment Request

Includes any request for Hardware or Software that does not exist within the district. If you are not sure whether the technology exists in the district, this option would still be appropriate to use. These requests will be referred to the District Technology Committee for review and disposition.

Event Setup - Includes any requests for IT needs directly related to a scheduled event.

Faculty meetings, Student presentations, Assemblies, Concerts, Guest speakers

Training

Includes any request for IT related professional development. These requests will be referred to the District Technology Committee for review and disposition.

Printers

Includes any issues related to the operation of any printer. Issues include but are not limited to: Print cartridge replacement, Default printer assignment on workstation, Print jamming

Software Application

New software installation
Website blocking/unblocking