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IT Support

How to submit a ticket for IT support

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Properly submitting a SchoolDude ticket for IT support ensures two critical actions occur. First, the ticket is immediately routed to the entire IT team allowing us to provide you timely and effective support. On the backend, a proper ticket submission allows the IT to gather and analyze essential data to better streamline our operations, identify maintenance trends, track response times, track consumables, and identify areas where preventative maintenance can be planned to prevent downtime.
 
The following instructions demonstrate how to appropriately submit a SchoolDude ticket for IT Support.
  1. Login to the SchoolDude system. Enter your Byron-Bergen email address and click Submit.
  2. Click on the IT Request tab.
  3. Enter all required personal information, and the location of the problem.
  4. Identify the appropriate Problem Type. Please see the Problem Type Help Sheet on the back of these instructions.
  5. Provide a description of the nature of your problem.
  6. Enter the submittal password, then click Submit.

IT problems we can help with

Accounts

  • Usernames and passwords (Staff/Students)
  • Email accounts
  • Swivl accounts (Video Coaching participants)
Computer Services
  • Keyboard, Cables, Monitor
Tablet
  • IPads, LearnPads
SMARTboard
  • Board alignment, Projector
AV Equipment
  • Document cameras, Projectors NOT connected to SMARTboard, Media players, Digital cameras, Tripods, Video capture
Assistive Technology
  • Includes issues or requests related to technology needs specific to accommodations outlined in student IEPs or 504 Plans.
 

New Equipment Request

  • Includes any request for Hardware or Software that does not exist within the district. If you are not sure whether the technology exists in the district, this option would still be appropriate to use. These requests will be referred to the District Technology Committee for review and disposition.
Event Setup - Includes any requests for IT needs directly related to a scheduled event.
  • Faculty meetings, Student presentations, Assemblies, Concerts, Guest speakers
Training
  • Includes any request for IT related professional development. These requests will be referred to the District Technology Committee for review and disposition.
Printers
  • Includes any issues related to the operation of any printer. Issues include but are not limited to: Print cartridge replacement, Default printer assignment on workstation, Print jamming
Software Application
  • New software installation
  • Website blocking/unblocking
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